Privacy Policy

Last updated 20 September 2026

This policy covers www.ansvery.io — this website — and the ansvery AI support product you reach through it. It is written to be read, not to be survived.

The short version. This website sets no cookies and runs no analytics or advertising trackers. The only personal data it collects is what you type into the contact form. Inside the product, we process your support conversations so the AI can answer them, and your OpenAI or Gemini API key is encrypted, never written to our application database and never read back — see Security.

1. Who we are

ansvery ("we", "us", "our") provides an AI customer-support product at www.ansvery.io. For any privacy question, or to exercise any right described below, contact info@ansvery.com.

ansvery.io is operated by the team behind ansvery.com, a customer-support company based in Vilnius, Lithuania. For the purposes of the GDPR we act as the data controller for this website and for your ansvery account, and as a data processor for the end-customer conversations you run through the product.

2. What this website collects

Cookies and analytics: none

www.ansvery.io sets no cookies. It loads no analytics, no advertising pixels and no session recording. Fonts are served from our own domain rather than a third-party font CDN. That is why you have not been asked to accept a cookie banner — there is nothing to consent to.

The contact form

If you submit the form on this site, we receive the fields you fill in:

Your name
Your email address
Your company name
Your approximate monthly ticket volume, or that you intend to use your own AI key
Whatever you write in the message field

We use this only to reply to you and to set up an account if you want one. The submission is delivered to us through an automation service (n8n) acting as our processor. We keep these enquiries for as long as we are in contact with you and for up to 24 months afterwards, then delete them. We do not sell this data, and we do not use it for advertising.

Server logs

Our hosting and proxy providers keep short-lived technical logs containing IP address, user agent, requested URL and timestamp. These exist to keep the service running and to defend against abuse. They are retained for a limited operational period and are not used to build a profile of you.

3. What the product processes

When you use ansvery as a customer, we process the data you and your end-customers put into it:

Support conversations, tickets and any attachments your customers send.
Knowledge-base content you create or that is generated from your own sources, including your GitHub or GitLab repositories if you connect them.
Account details for the people on your team who log in.
Billing details, for paid hybrid or managed plans only.

You remain the controller of your end-customers' data. We process it on your instructions in order to provide the service. A data processing agreement is available on request — ask at info@ansvery.com.

4. Your OpenAI or Gemini API key

ansvery runs on your own AI provider key. That key is encrypted at rest in a dedicated store sealed against a secrets vault. It is never written into the application database, which holds only a masked fingerprint of the key, the provider it belongs to and the date it was set. There is no path for us to read the key back out — not for display, not for export, not for support.

Because the key is yours, calls to the AI provider are made under your account and are governed by that provider's terms and data-handling commitments. You can revoke the key at OpenAI or Google at any time without involving us. Full detail is on the Security page.

5. AI processing and automated decisions

Support conversations are sent to the AI provider your key belongs to — OpenAI or Google — so that replies can be generated. In Agent mode the AI can resolve a ticket without a human; in Assistant mode a human on your team approves every reply before it is sent.

ansvery does not make automated decisions that produce legal or similarly significant effects about an individual. A customer can always ask to be handed to a human agent, and the product is built to pass the conversation over.

6. Legal bases

Contract — to provide the service you signed up for, and to answer an enquiry you sent us.
Legitimate interests — keeping the service secure and operational, and preventing abuse.
Legal obligation — accounting and tax records for paid plans.
Consent — where we ever ask for it explicitly. You can withdraw it at any time.

We use a small number of providers to run the service. Each processes data on our instructions:

Hosting and content delivery for this website and the product.
OpenAI or Google — the AI provider your own key belongs to.
An automation service (n8n) that delivers contact-form submissions to us.
Email and support tooling used to reply to you.

A current subprocessor list is available on request. We do not sell personal data, and we do not share it with advertisers.

8. International transfers

Some providers process data outside the European Economic Area. Where that happens we rely on the European Commission's Standard Contractual Clauses or an equivalent transfer mechanism. Because you bring your own AI key, transfers to OpenAI or Google happen under your own agreement with them and the region settings you have chosen there.

9. How long we keep things

Contact-form enquiries: while we are in contact, and up to 24 months after.
Account and conversation data: for as long as your account is active.
After account closure: deleted or anonymised within 90 days, unless we must keep records for accounting or legal reasons.
Technical server logs: a limited operational period.
Your API key: until you replace or remove it, or your account closes.

10. Your rights

If the GDPR applies to you, you can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or send it to another provider in a portable format. You can also withdraw consent where we relied on it.

Write to info@ansvery.com and we will respond within one month. If you are not satisfied, you may complain to your national data protection authority — in Lithuania that is the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija).

11. Children

ansvery is a business product and is not directed at children. We do not knowingly collect data from anyone under 16. If you believe we have, contact info@ansvery.com and we will delete it.

12. Changes to this policy

If we make a material change to this policy, we will update the date at the top of this page and, where the change affects you meaningfully, tell customers by email. We will not make a significant change quietly.

13. Contact

Questions, requests, or a data processing agreement: info@ansvery.com.