Agent
Fully autonomousFor instant replies. The agent resolves tickets on its own and loops in a human only when it needs to.
Your AI support department in 30 minutes
Automate 90% of your tickets, and stay in control of the rest by sending pre-written replies
Integrated with
ZendeskHelpshift
GmailPersonal chatSlack
Discord
Telegram
ZendeskHelpshiftGmailPersonal chatSlackDiscordTelegramLet your users pick a style, so they feel at home
One chat, many moods. Let people switch the look right inside the conversation, so support always feels like part of your product.
ElmaENHi, I'm Elma. Late night? I'm still right here with you.
It's late, I know, but I urgently need to sort out my payments.
Don't worry, I've got you. It's all fixed on our side now, and your payment is already on its way. It will arrive shortly.
Thank you, that's such a relief 💛
Ask a question…
Minimal
Style
Language
Respond with Elma
- Pick the tone that fits your brand best
- Fine-tune your agent's personality and behaviour
- Route cases based on tone, complexity, or workflow
ToneSemi-formal
VoiceWarm
EmpathyHigh
VerbosityStandard
EmojisOn
ElmaSupport Agent
Support todayLive
Open right now12
Needs review8
5 Drafts3 Escalations
Waiting for a human1 critical
3+ days1
1-3 days1
4-24h3
under 4h2
Inbox trend · 24h
−24h−12hNow
Build with Wesley
- Use template knowledge base topics or add your own
- Auto-create knowledge articles from your GitHub / GitLab code
WesleyContent Manager
Knowledge base pulseIndexed
118entries in the knowledge base
Most documented
Billing & Accounts47
Order Management34
Product Features28
Least documented
Shipping & Returns5
Legal & Compliance3
Integrations1
Control with Dorin
- Enjoy real-time analytics
- Get product feedback analysis and support statistics, daily, weekly, or monthly results
DorinAnalyst
Analytics pulseLive
AI automation87%
Top issue types
Technical Support24
Billing Inquiry18
Account Access12
Feature Request8
General Question5
Choose operation mode
Assistant
Human-supervisedGreat for a cautious start. The agent drafts every reply and your team approves before it ships.
We've designed a better way to run support
A tool that combines AI agents, a copilot, helpdesk features, and most common support workflows, easy to manage, built for real-world budgets.
Behavioral AI Agents
- Pre-trained for reply quality
- Style-conditioned
- Tunable
Helpdesk features
- Dialogue view
- Ticket management
- Knowledge base
- Product feedback analysis
- Support statistics
Pre-built workflows
- Auto-close logic
- Ticket routing
- Triggers and notifications
Real-time analytics
- Auto-resolution rate
- Ticket volume trends
- Topic clustering
- Dialogue view
Reports
- Daily, weekly, monthly results
Seamless AI-human handoff
- One-click takeover
- AI query summary
- Invisible to the user
Drag, drop, done. No code.
Set up everything with simple visual nodes, the same building blocks you snap together on the board.
Chat
Gmail
Knowledge Base
Auto KB Builder
Analytics
Reports
Notifications
Global Rules
Projects
For game studios, mobile apps, and any team looking to scale customer support
12+ years
Created by support specialists with 12+ years of experience who got tired of overcomplicated helpdesks
✦Talk to us
Scale your support with AI
Tell us roughly how many tickets you handle and we'll tailor the right plan.
Whether you're automating first-line replies or need dedicated VIP support, our team will help you find the right setup for your volume.
Response within 24 hours
Tailored to your ticket volume
No commitment required
Let's talk support.
Tell us about your volume and we'll show you the right setup.